tag:blogger.com,1999:blog-5826231802859523569.post1691847528883518698..comments2024-02-12T03:21:03.402-08:00Comments on Ron Martinsen's Photography Blog: 64-bit versus 32-bit Photoshop CS4 Plug-ins for Nik Software (and others)ronmartblog.comhttp://www.blogger.com/profile/06815090271742112506noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-5826231802859523569.post-87319891388270508732010-01-12T18:12:27.715-08:002010-01-12T18:12:27.715-08:00Jim,
Oh, I missed your point that you already had...Jim,<br /><br />Oh, I missed your point that you already had the current suite. My mistake. Now I understand where you are coming from better.<br /><br />Take care,<br />Ronronmartblog.comhttps://www.blogger.com/profile/06815090271742112506noreply@blogger.comtag:blogger.com,1999:blog-5826231802859523569.post-50765030267975090562010-01-12T16:05:11.283-08:002010-01-12T16:05:11.283-08:00Thanks Ron. I appreciate you passing on my comment...Thanks Ron. I appreciate you passing on my comments. I have used the 32 bit versions of the products and I am in love with them. I just don't see any reason to pay for them twice. I will wait until Nik has the products that fit my needs.Jim Eastmannoreply@blogger.comtag:blogger.com,1999:blog-5826231802859523569.post-8574273145067094442010-01-12T15:09:25.729-08:002010-01-12T15:09:25.729-08:00Thanks for your feedback Jim.
I've passed yo...Thanks for your feedback Jim. <br /><br />I've passed your feedback on to Nik Software (both articles as they've come to me) and I've also made some suggestions. <br /><br />This article was in response to a few other people who had comments similar to yours. <br /><br />Thanks for supporting the blog! <br /><br />I'd encourage you to hang in there, because even with the 32-bit limitations - I think you'll fall in love with the Nik suite (especially Color Efex and Sharpener Pro 32-bit only editions) very quickly. I wouldn't enjoy photography as much without them.<br /><br />Ronronmartblog.comhttps://www.blogger.com/profile/06815090271742112506noreply@blogger.comtag:blogger.com,1999:blog-5826231802859523569.post-49443089590827692182010-01-12T14:11:33.065-08:002010-01-12T14:11:33.065-08:00It is ironic that you would use the 5D Mark II/ Ph...It is ironic that you would use the 5D Mark II/ Photoshop example, since those products are what got me to the point where I am now bloging about Nik software. I bought a 5D (I love it), which forced me to upgrade to CS4 (good stuff). It was entirely reasonable that Adobe not retrofit older releases of their software to accommodate my new camera.<br /><br /> The 5D/CS4 combination soon demonstrated that I needed a bigger, faster computer. So, I bought a 64 bit machine, knowing that Photoshop supported the 64 bit architecture. Photo processing will only continue to demand more memory and more cpu cycles, so the 64 bit machine made sense. (Vista sucks, but that’s another matter.)<br /><br />Then, a friend turned me on to your terrific blog, where I learned about Nik Software.I downloaded Viveza 2 and was thrilled with what it could do. So far, so good. My previous post described what happened next.<br /><br />There is no equivalence between the situation I faced with Photoshop and the one I now have with Nik. I obsoleted my CS3 when I bought a new camera. Adobe never advertised that they would support any and all raw formats. On the other hand, Nik sold me software that their advertising said was compatible with CS4, which was only partially true, at best. <br /><br />Please note that I do not believe that anyone did anything deliberately to conceal the truth or to deceive. This is probably just a matter of ill considered advertising copy. Be that as it may, Nik has cost me time and aggravation.<br /><br />I disagree that offering those of us who got stuck with this problem a free upgrade to the 64 bit version of the software would require Nik to make the same offer to all purchasers of Viveza 1. If I were Nik I would do the following:<br /><br />1. Immediately change my advertising copy to make it abundantly clear that not all of my products run under 64 bit Photoshop so that there are no more misunderstandings.<br />2. Issue free upgrade coupons to those people who were inconvenienced by the problem. They have already identified themselves. Or, take back the product, as they now do -- customer choice. As I understand it, only a handful of people have been affected.<br /><br />Nik has great products. Their tech support has been courteous and efficient. The company just needs to work on their marketing literature and customer care policies a bit. I wish them well. They make great products.Jim Eastmannoreply@blogger.comtag:blogger.com,1999:blog-5826231802859523569.post-48155830862274041142010-01-11T17:04:42.787-08:002010-01-11T17:04:42.787-08:00Without going into specifics, I know that it isn&#...Without going into specifics, I know that it isn't as simple for them to move to 64-bit as it is for some others, so I don't think you'll see a quick "dot release" (i.e., a simple update to the current product that has 64-bit support). <br /><br />I suspect (and I don't work for Nik Software, so dn't quote me) that you'll get 64-bit updates with new product releases as we've seen with Viveza 2, so to honor your request they would have to give all Viveza 1 owners a free copy of Viveza 2, etc... (for all products). While that would be awesome, I don't think that makes for a very sustainable business model. <br /><br />I don't know for a fact if this is indeed the case, but if it is then they wouldn't be the first (or the last) to adopt this model. It's kinda like Photoshop requiring you to move from CS3 -> CS4 because you bought a new camera and the RAW format support isn't included in CS3 (i.e., Canon 5D Mark II). The funny thing though is that moving to 64-bit is a tough problem for some, but the RAW camera format problem is definitely marketing driven (i.e., Photoshop, Lightroom, ACR can handle updates technically speaking).ronmartblog.comhttps://www.blogger.com/profile/06815090271742112506noreply@blogger.comtag:blogger.com,1999:blog-5826231802859523569.post-4216747950019744042010-01-11T16:19:31.406-08:002010-01-11T16:19:31.406-08:00Thank you for the thorough review of the 64 bit is...Thank you for the thorough review of the 64 bit issue with Nik Software. I am very impressed with their software; however, I have a big problem with their customer interactions. It begins with their advertising, which is too clever by half. Few people understand what “64-bit operating systems with 32-bit host application” means. I have been in the computer business for a long time and I didn’t understand what that phrase meant. How about just saying Photoshop 7 through CS4 (32 bit version only)?<br /><br />Then there was the post sales misstep. I offered to keep the software on the condition that I was provided a free upgrade when the 64 bit version came out. They responded that they would not “in part due to we don't have the dates of these future releases.” What do the dates of release have to do with the offer I made?<br /><br />Nik could have turned this customer satisfaction problem into a win-win, they would keep my money and I would keep their fine software. Instead, they have chosen a lose-lose policy, as I will be returning the software.Jim Eastmannoreply@blogger.com