Tuesday, March 22, 2011

Canon 1D Mark IV Warranty Extended in Europe–USA Next?

I just ran across this article:

http://cpn.canon-europe.com/content/news/canon_extends_eos1dmark_IV.do

where Canon Europe says:

Canon has announced that it is extending its offer of a free two-year warranty for the EOS-1D Mark IV to include all cameras that are purchased before 30 June 2012.

This two-year warranty is a one-year extension on top of the standard Canon one-year European warranty that’s offered on all products, and it will be operating under identical terms and conditions. This gives photographers a total warranty period of two years from the date of purchase of their new product.

Canon is not only providing this extended two-year warranty on new EOS-1D Mark IV purchases, but it is also making it available to all existing owners of EOS-1D Mark IV bodies.

The extended warranty is available on EOS-1D Mark IV purchases that are made, or have been made, in specific countries in Europe. The countries where the two-year warranty is available are Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

To be eligible for the extended warranty customers must provide a valid proof of purchase. For full terms and conditions please click here or download the 'Canon EOS-1D Mark IV Two-Year Warranty: terms & conditions' pdf from the 'Downloads' box on the right hand side of this page. Please note that within the Download pdf terms and conditions are available in all languages relevant to the participating countries, as mentioned above, where the warranty is available.

Information about Canon's standard terms and conditions of warranty will also be found in the two-year warranty leaflet that will be available in each EOS-1D Mark IV DSLR box from mid-April 2011.

It would lead one to believe there was something wrong with early models that warrants a repair. I’ve had some issues with low-light performance, but otherwise mine has been pretty solid.

Current Status

I have an email out to Canon to get a formal reply to learn more about what is going on here.

I will update this article when I learn more.

Ron

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1 comment:

opal said...

2 years warranty !!!! but not a good warranty
Being a French photographer, about three weeks ago I was in Thailand with my Canon 1 D MK IV to take pictures of the Songkran festival wich is the celebration of the Bouhdist new year.

During this festival everybody play with water and the purpose is to throw kindly water on people, nobody is aggressive and it is very funny.

Being confident with my six months old 1 D MK IV with his 76 O ring gaskets and the Canon advertising who says the following...

All the EOS-1D Mark IV’s controls, buttons and external covers are dust- and water-resistant, ensuring uninterrupted operation whether shooting in the rain, in a windstorm and everything in between.

I began to shoot taking care each time I received some light splash to blow gently with my mouth and wipe with a little towel, I was very confident because I never received big splash or water with pressure but after one hour my camera failed completely.

At this moment I thought I was not lucky and that my camera was a bad number with a defective O ring gasket and thought Canon France will repair it under Warranty

Five days later being back to Paris I gave my camera to Canon France repair service.

One day later I received an e-mail tailing me that the warranty was not applicable because of oxidation on circuits. and asking me 1350 Euros ( about 2000 $ ) for repair!!!!!!!!

Why ? sure some water went inside the camera but the problem is that it is not normal that water got inside….

How can I prove I did not took any risk with my camera ? I never received strong splash or strong pressured water, I did not immerse it just little water, less than any light rain….I am convinced that the 1 D MK IV is a good camera but that my camera has a leak at an O ring gasket

I am very disappointed about the durability of this camera and the attitude of Canon France.

If somebody here had a similar story with a 1 D MK IV, I will be very interested.
Sorry for my poor English.